Refund policy

We have a no return policy, as our items cannot be returned, as our lattes have a short shelf-life. We do have an exchange policy if the product was purchased incorrectly and still completely sealed and in tact.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at sayhi@herbizatea.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We have a No Refund Policy.